1. Introduction
1.1 These Terms and Conditions govern your use of the website operated by Karais Limited (“we”, “us”, “our”), a company registered in England and Wales under company number 06299901, with its registered office at 56 Grosvenor Street, London, England, W1K 3HZ.
1.2 By accessing or using our website, purchasing our products, or booking any of our services, you (“you”, “your”) agree to be bound by these Terms and Conditions, which form a legally binding agreement between you and Karais Limited.
1.3 If you do not agree to these Terms and Conditions, please do not use our website, app, or purchase our products or services.
2. Use of the Website
2.1 You must be at least 18 years old to use our website, app, make a purchase, or book a service.
2.2 You agree not to use our website or app for any unlawful, harmful, or disruptive activity. This includes, but is not limited to, transmitting viruses, malware, or harmful code, hacking into our systems, or interfering with functionality.
2.3 We reserve the right to suspend or terminate your access to our website, app, or services at our sole discretion and without notice if we believe you have violated these Terms and Conditions.
3. Products and Services
3.1 We offer a variety of products and services, including:
Digital products (e.g., downloadable meditations, recorded sessions, e-books)
Online workshops and live virtual events
In-person workshops, retreats, and events
Physical wellness products
3.2 All product and service descriptions, images, and pricing are subject to change at any time without notice. We take reasonable care to ensure descriptions are accurate but do not guarantee that your device’s display will perfectly reflect product colours or appearance.
3.3 Availability of certain services or events (particularly in-person workshops) may be limited or restricted to specific regions or dates.
4. Digital Products and Workshop Bookings
4.1 Digital Products: All digital products are delivered electronically to the email address provided during purchase or via customer account access. Once a digital product has been downloaded or accessed, it is non-refundable, in accordance with UK consumer law exemptions for digital content.
4.2 Online Workshops: Bookings for live or recorded online workshops are non-transferable and non-refundable unless the event is cancelled by us.
4.3 In-Person Workshops and Events:
Tickets for in-person workshops, retreats, or events are non-refundable once purchased.
This policy applies in all circumstances, including personal scheduling conflicts or inability to attend.
In line with UK consumer protection regulations, these events are classified as time-specific leisure services, and the 14-day cancellation period does not apply.
If an event is cancelled by us, you will be entitled to a full refund or an option to transfer your booking to a future date.
4.4 We are not responsible for your internet connection, equipment, or environment in the case of digital or online events.
4.5 Event Filming and Photography
a. Some of our workshops, events, and in-person sessions may be recorded for the following purposes:
Creating social media content featuring Karen only;
Providing playback access to participants who have purchased it;
Internal review and quality improvement.
b. We take audience privacy seriously. Where filming occurs, it is intended to capture Karen only. Audience members are not intended to be filmed or identifiable.
c. We instruct our videographers and photographers not to record the faces of participants. If faces or identifying features are captured inadvertently, such footage will not be used and will be deleted during the editing process.
d. By attending an event, you acknowledge that filming may take place. However, you do not grant permission for your face or identity to be used in public-facing content. We will not use footage showing identifiable audience members in any promotional material or publicly available media.
e. Playback recordings provided to participants will only include footage of Karen and will not display identifiable audience members.
f. If you have concerns during an event, please speak to a member of staff so we can ensure you feel safe and comfortable.
5. Healing and Wellness Disclaimer
5.1 Our offerings — including meditations, wellness products, and workshops — are intended for personal growth and wellbeing support. They are not a substitute for medical advice, diagnosis, or treatment.
5.2 We do not guarantee specific outcomes, and individual results may vary.
5.3 Always consult a healthcare provider if you have any physical or mental health concerns. You acknowledge that participation in our services is at your own risk, and we shall not be liable for any claims related to health or wellness outcomes.
6. Inner Child Path App
6.1 Our Inner Child Path App offers access to selected digital content, guided meditations, practices, and programme materials. The app may be downloaded from third-party platforms such as the Apple App Store or Google Play.
6.2 By using the app, you agree to these Terms and our Privacy Policy. Your use of third-party platforms is also subject to their respective terms and policies.
6.3 Some content in the app may be free; other content may require a paid subscription or one-time purchase.
6.4 All purchases made through the app are non-refundable, except as required under platform-specific refund policies or applicable law.
6.5 You must not attempt to reverse-engineer, modify, or distribute the app or its content. All content remains the intellectual property of Karais Limited.
6.6 We reserve the right to modify, update, or discontinue features of the app at any time without notice.
7. Orders and Payment
7.1 By placing an order on our website or through the app, you make an offer to purchase the selected product or service, subject to these Terms and Conditions.
7.2 We reserve the right to accept or reject any order at our discretion. Orders are only considered accepted when you receive an order confirmation from us.
7.3 All payments must be made at the time of ordering. We accept major credit and debit cards, PayPal, and other payment methods as displayed on our checkout page or in-app.
7.4 Prices are listed in GBP unless otherwise specified. VAT may be included or added where applicable.
8. Shipping and Delivery
8.1 For physical products:
We aim to dispatch items within 2–3 working days of order confirmation.
Delivery times vary by destination and are subject to third-party courier terms.
8.2 We are not responsible for customs duties, import taxes, or delays due to local postal regulations outside the UK.
9. Intellectual Property
9.1 All intellectual property rights in the website, app, and their content — including but not limited to text, graphics, logos, videos, and downloadable materials — belong to Karais Limited or our licensors.
9.2 You may not copy, reproduce, distribute, or commercially exploit any part of the website, app, or its content without our express written permission.
10. Limitation of Liability
10.1 To the fullest extent permitted by law, our total liability for any claim related to the use of our website, app, or purchase of our products or services is limited to the amount paid by you for the product or service in question.
10.2 We shall not be liable for any indirect, incidental, or consequential losses, including but not limited to loss of data, business, or revenue, arising from the use of our website, app, or services.
11. Personal Data
11.1 Your privacy is important to us. We process personal data in accordance with our Privacy Policy, which outlines how your data is collected, used, and protected.
11.1A Filming as Personal Data Processing
a. Any filming or photography undertaken at our events constitutes the processing of personal data only where an individual is identifiable.
b. We take steps to avoid capturing identifiable participant data. Should such data be captured inadvertently, it will be securely deleted and not used in any playback or public content.
c. Playback recordings provided to participants will only include footage of Karen and will not display identifiable audience members.
11.2 By using our website, app, or purchasing products/services, you consent to the processing of your personal data as described in the Privacy Policy.
12. Governing Law and Disputes
12.1 These Terms and Conditions are governed by the laws of England and Wales.
12.2 Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.
13. General
13.1 These Terms and Conditions constitute the entire agreement between you and Karais Limited and supersede any prior agreements or communications.
13.2 If any provision is found to be unenforceable or invalid under applicable law, the remaining provisions will remain in full force and effect.
13.3 Our failure to enforce any right or provision shall not be deemed a waiver of such right.
13.4 You may not assign your rights or obligations under these Terms without our written consent. We may transfer or assign our rights and obligations without notice.
13.5 We may update these Terms at any time. The updated version will be posted on this page with the new effective date. Your continued use of the website, app, or our services constitutes acceptance of any changes.